VP of Advisory Services
Susan Costello, PhD, RN, is a respected nurse leader and seasoned healthcare executive with more than 30 years’ experience. Her career has been focused on sustainable financial, operational and quality improvement and cultural transformation. She has served in a variety of roles in community, public and academic medical centers as a nursing administrator and a work process and productivity improvement consultant. An accomplished, results-oriented nurse leader, Susan is skilled at coaching and mentoring both C-Suite leaders and frontline caregivers, building teams and assessing operational needs to enhance maximum productivity. Her excellent interpersonal skills make her a strong team leader, providing advisory, assessment and implementation services in process optimization, benchmarking and target setting, labor productivity improvement, resource planning and scheduling, corporate services rationalization, organization structure and span of control design, and service line strategy.
Prior to joining PERFECTSHIFT as a Senior Advisor, she was the Vice President for Patient Care Services at Lucile Packard Children’s Hospital Stanford. There she led service expansion, business development, financial, quality and service performance improvement and oversaw service reorganization. As a Senior Director at Huron Healthcare, Susan worked with acute care hospitals and ambulatory practices providing executive mentoring and change management and performance improvement coaching for frontline leaders and staff.
In her free time, Susan enjoys tennis, gardening and cooking. She has recently mastered sourdough bread and crispy duck.